Refund policy

Why this policy is short

Most refund policies exist because the service was paid for upfront. Ours is different by design: no deposit, no card on file, and nothing charged until the completed work is in your hands. That removes the situation refunds usually exist to fix, where you have already paid and are trying to get money back.

Before payment

Payment falls due once the finished work has been delivered and meets the brief you sent. Before that point:

• The work does not match the brief. Ask for revisions. They are unlimited, free, and have no time limit. Revision is the remedy here, and it is the fastest route to work you can actually use.
• Revisions have not fixed it. Tell us. We reassign it to a different expert at no cost. If we still cannot produce work meeting the agreed brief, we cancel the order and nothing is charged.
• You cancel before we start. Nothing is owed. Once an expert is working to your brief, tell us as early as you can.
• We missed the deadline. Nothing is owed for late work you can no longer use.

What the standard is

Whether work is acceptable is measured against the brief, marking criteria and instructions you supplied, not against preference and not against the grade awarded. If it meets the brief, payment is due. If it does not, revisions are free until it does. Being specific about this protects you as much as us: it means “acceptable” is something you can point at in your own assignment brief rather than something we get to define after the fact.

After payment

Once you have approved and paid, we refund in these circumstances:

• We delivered the wrong work. Full refund, no argument.
• Verifiable plagiarism in what we delivered. Send us the similarity report showing it. Full refund.
• We double-charged you. The duplicate is refunded in full.
• Material breach of the agreed brief that revisions cannot fix. Partial or full refund depending on what was usable.

What is not refundable

• The grade you received. Markers vary and grading is subjective. We cannot refund a mark we do not control, and our reported 92% average is a historical figure rather than a promise about your paper.
• An AI-detection score at your institution. These tools produce false positives on genuinely human writing. We hand you the report before payment precisely so you can decide with that information in hand.
• Work that meets the brief but you changed your mind about. Delivery against the agreed brief is the point at which the order closes.
• Academic penalties. How you use the material is your decision. See our academic integrity policy.

How to raise it

Message the same WhatsApp thread, or email hello@aceassignments.com. We respond within two working days and resolve approved refunds within five to ten working days, back to the original payment method.

See also our terms of service.